FAQs

Please meet us at the East Court entrance of Alexandra Palace, just inside the main doors on the right-hand side. The address is: Alexandra Palace, Alexandra Palace Way, London N22 7AY

Summit is a 60 minute experience. We ask you to arrive 15 minutes before your booking time. You will spend most of Summit outside, with 10 to 15 minutes on the top viewing platform!

Please meet us 15 minutes before your allocated start time. If you want to turn up earlier, there is the East Court Café or Boat House Café, The Ice Rink or a walk around Alexandra Palace Park before your Summit experience.

Yes! It is possible to watch ‘Summiteers’ from the outside of Alexandra Palace. We love cheerleaders so feel free to bring them along for a stroll in the Alexandra Palace Park, to enjoy the views, and have a coffee in the East Court Café or Boat House Café… There is no charge for entry into Alexandra Palace or Alexandra Palace Park.

Dogs aren’t allowed on the Summit experience but the Alexandra Palace Park is very dog friendly.

Not really. The only difference will be that you may have to pass through security (bag and security wand checks) at the entrance to Alexandra Palace and will want to allow a little more time to arrive 15 minutes before your climb is scheduled to depart.

Clothing: Suitable and comfortable clothing for outdoor activity. We do not provide waterproofs, jackets and other protective clothing so make sure to dress for the weather conditions. We recommend gloves and hats for the winter.

Footwear: Suitable outdoor footwear. No open toe shoes, high heels, and / or shoes with no back on them (flip flops / sliders). Trainers are perfect.

Accessories: You may wear watches, bracelets, jewellery at your own risk. We may ask you to remove long necklaces, shawls and anything that may get caught up in safety equipment if it poses a risk of entanglement.

Yes. We recommend you bring minimal personal belongings as our key code lockers are small (big enough for valuable items only such as phones, wallets, headphones). We also have storage cases for larger items (no bigger than cabin size and one per group), but these cannot be locked so valuables should not be left in these. They are kept in the Summit reception area. Any items left are left at your own risk and we do not accept responsibility for their safekeeping.

We will endeavour to fit you onto a later climb however, this depends on availability, and we cannot guarantee this. In this situation, we would not issue a refund. We ask all customers to arrive 15 minutes prior to your scheduled climb departure time to allow for any setbacks.

Train: Alexandra Palace Station is on the The Great Northern line. 10 minutes from Kings Cross, 22 minutes from Moorgate. It is then a 10 minute walk to Ally Pally through the park, or bus.

Tube: Wood Green Station (Piccadilly Line), with a 20 minute walk to Ally Pally, or bus.

Bus: W3 bus operates all week, with 24 hour service on Friday - Saturday.

Parking: Parking is available for customers at Ally Pally, for a small fee.

Cycling: Space in the car park to lock your bikes, and designated rental E Bike parking.

More: For full details, please head to think link: How to get to Alexandra Palace

You can park for a small fee at Alexandra Palace. There is a car park by the East Court entrance close to where you meet the Summit team. For more information please follow this link: Car parking information

Our climb guides are trained and selected based on their ability to look after customers and keep the experience safe. We are sure that they will provide you with the reassurance and confidence that you need to be a ‘Summiteer’.

The lower age limit is 8 years old. There is no upper age limit.

Participants under 18 must be accompanied by an adult at a maximum ratio of 1 adult to 4 minors. Proof of age may be required.

For school groups, please email us at info.summit@wireandsky.co.uk

130kg max (approx. 21 stone / 286lbs) due to harness restrictions.

1.2m minimum due to harness restrictions.

Please refer to section 4 of our terms and conditions.

For safety reasons, SUMMIT is not recommended for pregnant participants. The experience requires wearing a full-body safety harness that must be tightened securely around the waist and thighs. If you are pregnant, please contact us in advance so we can provide technical information regarding the harness to help you and your medical professional determine if participation is safe for you.

The climb requires a moderate level of fitness. The ascent to the top consists of 176 steps, and the same number back down to ground level. These steps are divided into three distinct sections, allowing for multiple rest breaks in between. A continuous handrail is available throughout, and you are welcome to climb at your own pace.

If you have any medical concerns, we recommend consulting with a doctor to determine if this experience is suitable for you. Please email us to discuss your specific requirements, and we can create a personalised plan. Please note that the climb is not currently accessible to wheelchair users.

We provide one complimentary carer ticket for climbers who require constant assistance, provided the booking is made directly with us. Please note that we are unable to issue carer tickets for bookings made through third-party agents. How to Apply: To request a carer ticket, please email info.summit@wireandsky.co.uk with the following: Documentation: A copy of your Access Card or Nimbus Card (showing the +1 symbol). Context: A brief description of the climber’s specific needs. This helps us ensure the climb is safe and suitable for everyone involved. Don’t have a card? You can learn more or apply via Nimbus or Access Card. Other Support: If you do not qualify for a free carer ticket but are a recipient of DLA or PIP, please reach out to us via email. You may still be eligible for a companion discount.

Climbs will go ahead in most weather conditions. In the event of extreme weather, we may have to postpone or rebook or refund your climb.

Tickets are non-refundable except in specific circumstances. Please refer to section 8 of our terms and conditions for more information.

Yes you can. Please read below. Adding more people: Please email info.summit@wireandsky.co.uk, with your booking reference number, surname and additional tickets you would like (please specify adult or youth) Reschedule over 48 hours before your booking: Head to the manage my booking page here, and change your booking date for £5 per booking. Rescheduling within 48 hours of your booking: This is £12 per booking. Please email info.summit@wireandsky.co.uk

Yes! Go to the Gift Card section:

Select the option 'buy as a gift card'. Choose your gift card value and enter your details. Once you have made the payment, you will be offered a 'Deliver to Friend' option where you can enter their details and a personalised message for the gift card.: Buy adventure gift cards

A link to the Terms and Conditions can be found here: Terms and conditions